Privacy Policy

Last updated: May 5, 2025

Artulabs Limited ("Artulabs", "we", "us", or "our") is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and other services (collectively, the "Service").

1. Overview

This Privacy Policy outlines the practices of Artulabs regarding the collection, use, and disclosure of information when you access or use our Service. By accessing or using our Service, you agree to this Privacy Policy and our Terms of Service.

2. Information We Collect
(a) Information You Provide to Us

Account Details: When you create an account or interact with our Service, you provide us with personal information, such as your email address, username, and any additional details you add to your account. Except for your email address, your account details may be publicly visible.

Identity Verification: To verify your identity or account, we may collect information such as your email address, or data related to the authentication app you use.

User Preferences: Our Service allows you to save preferences such as display settings, notification preferences, and favorites, which may be linked to your account, browser, and/or mobile device.

Feedback and Correspondence: If you contact us or provide feedback, we may store your name, contact details (e.g., email address), and any other information you include in your communication.

Other Voluntary Information: We may collect additional information that you voluntarily provide at various points in our Service.

(b) Information Collected Automatically

Service Interactions: We gather data about your interactions with our Service, including browser type, operating system, IP address, device ID, blockchain wallet address, wallet type, actions taken, clickstream data, referring/exit pages, and timestamps. This data helps us analyze trends, enforce our Terms of Service, and improve our Service.

Cookies and Similar Technologies: We may use cookies (both session and persistent) and similar tracking technologies to analyze user behavior and enhance the Service. You can manage cookie preferences through your browser settings, but disabling cookies may affect the Service's functionality.

Third-Party Analytics: We use third-party services (e.g., Google Analytics) to collect information about your use of our Service. These third-party services may use their own tracking technologies and are subject to their privacy policies.

(c) Information from Other Sources

Third-Party Wallet Providers: We may receive your blockchain wallet address and other information you choose to share with wallet providers.

Data Analytics Providers: We may receive data related to certain blockchain wallet addresses from analytics providers.

Verification and Communication Services: We may obtain information from vendors who provide communication and identity verification services.

Additional Vendors: We may collect information necessary to operate our business or enforce our Terms of Service from other vendors.

3. How We Use Your Information

We utilize the information we collect to:

  • Operate and Maintain the Service: To provide and maintain our Service, including monitoring usage and ensuring security.
  • Enhance User Experience: To personalize your experience and provide tailored features and content.
  • Communicate with You: To respond to inquiries, offer customer support, and send updates and relevant information.
  • Ensure Security and Legal Compliance: To maintain the safety of our Service, prevent fraud, and comply with legal obligations.
  • Marketing and Promotional Activities: To send newsletters, promotional materials, and other notices related to our Service or third-party goods and services, unless you opt out.
  • Service Improvement: To understand user behavior and improve our Service based on feedback and usage patterns.
4. Sharing Your Information

We may share your information with:

  • Service Providers: To assist us in providing and improving our Service, we may share your information with third-party service providers.
  • Affiliates: We may share information with our affiliates, requiring them to comply with this Privacy Policy.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
  • Legal Compliance: We may disclose your information to comply with legal obligations, protect our rights, or ensure the safety of our users and the public.
  • With Your Consent: We may disclose your information for any other purpose with your consent.
5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy. We also retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Security Measures

We implement reasonable security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict its use. To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. By using the Service, you consent to the transfer of information to countries outside your country of residence.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are encouraged to review this Privacy Policy regularly for any changes.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Email: support@artacle.io as a representative for Artulabs Limited

12. Definitions

Account: A unique account created for you to access our Service or parts of our Service.

Company: Refers to Artacle Pte Ltd.

Cookies: Small files placed on your device by a website, used for tracking and storing information.

Device: Any device that can access the Service, such as a computer, mobile phone, or tablet.

Personal Data: Any information that relates to an identified or identifiable individual.

Service: Refers to the Website and any related services provided by Artacle Pte Ltd.

Service Provider: Any natural or legal person who processes data on behalf of the Company.

Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).

Website: Refers to Artulabs, accessible from https://artu.artacle.io.

You: Refers to the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

13. Cookies and Tracking Technologies

We may use Cookies and similar tracking technologies to track activity on our Service and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.

Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.
  • Functionality Cookies: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.